Shipping Policy

At WM ONEIL LTD, we strive to provide fast and reliable shipping to ensure that your beautiful jewelry arrives safely and on time. Please review our shipping policies to understand the details of our shipping process.

1. Shipping Locations

We offer shipping to various locations worldwide, including the United Kingdom, European Union, United States, and other international destinations. You can select your preferred shipping method and see the available options during the checkout process.

2. Shipping Methods & Costs

Shipping costs are calculated based on the delivery destination, order size, and the shipping method chosen. During checkout, you will see the available shipping options, along with their estimated delivery time and cost.

Standard Shipping: Typically arrives within 5-7 business days (UK orders).
Express Shipping: Typically arrives within 1-3 business days (UK orders).
International Shipping: Delivery times vary depending on the destination country. Estimated delivery times are provided at checkout.

Shipping fees are calculated automatically based on your shipping address. Free shipping is offered on all orders over £99 for UK deliveries.

3. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons (such as holidays or promotional events), processing time may be slightly longer. We appreciate your understanding and patience.

4. Shipping Time & Delivery Estimates

UK Orders:
- Standard Shipping: Typically arrives within 5-7 business days.
- Express Shipping: Typically arrives within 1-3 business days.
International Orders:
- Delivery times vary based on the destination country.
- EU Orders: Usually arrive within 5-10 business days.
- US Orders: Usually arrive within 7-14 business days.
- Other international destinations may take longer based on customs clearance and delivery logistics.

Please note that delivery times are estimates, and unforeseen circumstances such as customs delays, weather conditions, or carrier issues may affect delivery times.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email notification with a tracking number and a link to track your order. You can track your shipment directly through the carrier’s website.

Please allow 24-48 hours for tracking information to update after your order has shipped.

6. Customs, Duties & Taxes

For UK and EU Orders: All taxes and duties are included in the purchase price.
For International Orders: Please note that customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer and are not covered by WM ONEIL LTD.
- Customs: Customs policies vary by country, and you should contact your local customs office for more information on potential duties and taxes that may apply to your order.
- Delays: Sometimes, customs clearance may cause delays in the delivery of international shipments. WM ONEIL LTD is not responsible for any such delays.

7. Shipping Address

Please make sure that your shipping address is correct before completing your order. WM ONEIL LTD is not responsible for any delays or non-delivery caused by incorrect or incomplete addresses. If you notice any mistakes in your shipping details after placing your order, please contact us as soon as possible at payment@wmoneil.com so we can assist with the correction.

8. Lost or Missing Packages

While we make every effort to ensure that your package arrives safely, occasionally packages may be delayed or lost in transit. If your package is lost, please contact us at payment@wmoneil.com with your order number and details. We will work with the carrier to investigate the issue and ensure that the package is either found or replaced.

9. Packaging

We take great care in packaging our jewelry to ensure it arrives in perfect condition. Each item is carefully packed in a branded jewelry box to ensure safe delivery and a premium unboxing experience.

10. Shipping Restrictions

We currently do not ship to PO Boxes or military addresses (APO/FPO).
If your delivery address is in a restricted location, we will notify you promptly and work with you to arrange an alternative solution.