Sales Terms

These Sales Terms govern the sale of goods and services by WM ONEIL LTD. By placing an order with us, you agree to abide by these terms. Please read them carefully before making a purchase.

1. General Terms

These Sales Terms apply to all products purchased through the WM ONEIL LTD website (www.wmoneil.com). The Company reserves the right to amend these terms at any time, and such amendments will be effective upon posting on this page. It is your responsibility to review these terms regularly.

By placing an order on the website, you agree to be bound by these Sales Terms.

2. Order Acceptance and Confirmation

All orders are considered offers to purchase, and are subject to acceptance by WM ONEIL LTD. After placing an order, you will receive an order confirmation email, which acknowledges receipt of your order but does not signify acceptance.

Acceptance of your order occurs when we process and ship your goods. We reserve the right to reject or cancel any order at our discretion for reasons such as, but not limited to:

Product unavailability
Payment processing errors
Fraudulent activities

If we cancel your order, you will receive a full refund for any amounts paid.

3. Pricing

Prices displayed on the website are in GBP (British Pounds) and include any applicable taxes (such as VAT) unless otherwise stated. Shipping costs are calculated at checkout and may vary depending on the delivery address and method chosen.

While we strive to ensure that all pricing information is accurate, errors may occur. In such cases, we will notify you of any discrepancies and offer you the option to proceed with the correct price or cancel your order for a full refund.

4. Payment

We accept various payment methods including, but not limited to:

Credit/Debit Cards: Visa, MasterCard, American Express
PayPal
Stripe (for secure payment processing)

All payments are securely processed through trusted third-party gateways (PayPal, Stripe), and we do not store any credit card information on our servers.

Full payment must be made at the time of order. If payment is not successfully processed, the order will not be completed and will be automatically canceled.

5. Shipping and Delivery

WM ONEIL LTD ships to most countries worldwide. Delivery times and shipping charges will be calculated at checkout based on your location and the items purchased.

Standard Shipping: Delivery times vary by location. We aim to dispatch all orders within 2-3 business days after payment confirmation.
Express Shipping: Available for certain locations; delivery times will be calculated at checkout.

Please note that customs duties and taxes may apply to international shipments, and they are the responsibility of the customer. Any delays due to customs clearance are beyond our control.

6. Returns and Refunds

We want you to be satisfied with your purchase. If you’re not completely happy, we offer a 30-day return policy. To qualify for a return:

The item must be unused and in its original packaging.
Products must be returned within 30 days of receiving your order.
Certain items (such as personalized jewelry) may not be returned unless defective.

Please refer to our Returns & Refunds Policy for detailed instructions on how to initiate a return or exchange.

7. Warranty

We offer a 1-year warranty on most of our products, covering defects in materials or workmanship under normal use. This warranty does not cover damages caused by accidents, misuse, or neglect, including but not limited to:

Tarnishing due to exposure to harsh chemicals or improper care
Scratches or dents resulting from mishandling or wear and tear
Damage to personalized items

To make a warranty claim, please contact us with a description and pictures of the issue at payment@wmoneil.com.

8. Product Availability and Descriptions

While we make every effort to keep our product information accurate and up to date, we cannot guarantee that the descriptions, images, or availability of products are 100% accurate at all times. All products are subject to availability. In the event that a product you ordered is out of stock, we will notify you and offer you an alternative or the option to cancel the order.

9. Limitations of Liability

To the fullest extent permitted by law, WM ONEIL LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our products or website. This includes but is not limited to damages for lost profits, data loss, or interruption of business.

10. Indemnification

You agree to indemnify and hold harmless WM ONEIL LTD, its officers, employees, agents, and affiliates from any and all claims, liabilities, damages, or expenses (including legal fees) arising out of your use of our website or your violation of these Sales Terms.

11. Force Majeure

WM ONEIL LTD shall not be held liable for any failure to perform its obligations under these Sales Terms due to circumstances beyond its reasonable control, including but not limited to:

Natural disasters (e.g., floods, earthquakes, hurricanes)
Acts of government
Labor strikes
Shipping or logistical delays
Epidemics or pandemics

12. Governing Law

These Sales Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or the use of our website will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Contact Information

For any questions, concerns, or requests regarding these Sales Terms, please contact us:

Email: payment@wmoneil.com
Phone: +44 7453 181713
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)

14. Miscellaneous

Entire Agreement: These Sales Terms, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and WM ONEIL LTD with respect to your purchase of products from our website.
Severability: If any part of these Sales Terms is found to be invalid or unenforceable, the remainder of the terms will remain in full force and effect.
Assignment: We may assign or transfer these Sales Terms to any third party without restriction.

Thank you for shopping with WM ONEIL LTD!